Track - Route Route connects to more than a thousand carriers worldwide like UPS, FedEx, DHL, USPS, and more while delivering consistent tracking accuracy across any fulfillment setup
Shopper FAQs – Route for Shoppers Shopper FAQs What is Route? Route is an order tracking and package protection provider We support brands by protecting their customers’ online orders from damage, loss, and theft If something goes wrong, customers (that’s you!) can quickly and conveniently resolve their issue in just a few steps
File and manage claims – Route How Route’s claims process works How do I file a claim on behalf of my customer? Claim status definitions How to check status of a claim Deadlines to file a claim Why was my customer’s claim denied? Refunds, reorders, and other claims resolution options How reimbursements work with Route’s AIR (Automated Issue Resolution) integration
File and manage claims – Route for Shoppers What does my claim status mean? Why was my claim denied? How Route’s claims process works Refunds, reorders, and other claims resolution options How to access refunds in PayPal, Venmo, and more What if I already initiated a chargeback with my bank? Why do I need an online notarized incident statement? A guide to the notarization process with